It stemmed from a conversation I had with their customer service representative who sent me a series of cut and paste emails instead of replying as a human being.
She was clearly a new employee because when I challenged her saying that her company was not offering what I (the customer) was asking for and that what I wanted was a standard offering from their competitors, she then alerted her boss who sent me an incredibly aggressive email (the fastest way to get a call from the Better Business Bureau!).
The takeaway: robots don’t get emotional and none of this would have happened had I been talking to one.
It suddenly brought back a Mark Cuban tweet where he predicted that
Follow up articles on major news sites explored this notion.
The job fields in danger: Web Development, Customer Service, Graphic Design.
Basically anything that used to be a premium is now the norm.
Costs have reduced dramatically and AI and automation is meaning that we think we are talking to human beings when in fact we are talking to robots (while talking to the customer service representative above, I felt as if a robot was more genuine than her).
Essentially, it is becoming harder to detect the difference between humans and robots.
If you are in one of these professions, you can either get upset when your job gets replaced (see the auto industry in Detroit, steel industry in Pittsburgh and mining industry in Wales for proof that this happens) or plan for the future.
This is what the USA is renowned for. It is in its DNA.
It should be the norm, not the exception.
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